Les particuliers qui réalisent des opérations forestières (acquisition de terrains, souscription de parts dans des groupements forestiers…) peuvent bénéficier d’un avantage fiscal (dispositif Defi-forêt). Étant précisé que pour les opérations réalisées à compter du 1er janvier 2023, l’acquisition de bois et forêts ou de terrains nus à boiser ouvre désormais droit au crédit d’impôt déjà applicable aux travaux forestiers (au lieu d’une réduction d’impôt). Le taux du crédit d’impôt est fixé à 25 % des dépenses éligibles, retenues dans la limite annuelle de 6 250 € pour les personnes seules et de 12 500 € pour les personnes mariées ou pacsées, soumises à une imposition commune.
Nouveautés : une loi récente vient aménager le dispositif Defi-forêt. Tout d’abord, cet avantage fiscal, qui devait prendre fin au 31 décembre 2025, est prorogé jusqu’au 31 décembre 2027. Ensuite, pour les acquisitions de terrains en nature de bois et forêts ou de terrains nus à boiser réalisées depuis le 1er janvier 2023, le dispositif prévoyait que le crédit d’impôt s’appliquait aux opérations permettant d’obtenir, après acquisition, une unité de gestion comprise entre 4 et 25 hectares. Avec le nouveau texte de loi, la limite supérieure de 25 hectares est supprimée.
Enfin, l’avantage fiscal est désormais étendu aux propriétaires qui bénéficient de la présomption des garanties de gestion durable. Une présomption qui s’applique aux contribuables qui adhèrent au code des bonnes pratiques sylvicoles et qui le respectent pendant au moins 10 ans. Autre condition, le propriétaire doit avoir fait approuver un programme de coupes et de travaux par le Centre national de la propriété forestière.
Précision : les aménagements du dispositif Defi-forêt sont applicables aux opérations réalisées depuis le 12 juillet 2023.
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Top 10 Customer Support Outsourcing Companies in 2023
| Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer
support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support
outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed
by a company’s customers? Plus, wouldn’t it be a
disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies
should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer service
should already be in play during a company’s first day,
as they are the group that comes into direct
contact with clients.
The main goal of customer support is to keep customers happy
by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty
and generate additional sales. To do so, an outsourcing company must have its
support team available whenever the customer needs
it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts
in every facet of their operations. Given their many responsibilities, many startup founders accept
that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts
lets companies benefit from a bigger source of talent from all over the
world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers,
leaders can instead turn to scaling the business. Overseeing the day-to-day
operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need
to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their
voices heard. If customer service companies and their team address customers’ issues in a satisfactory
way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a
significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come
with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service
to the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide
both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable
platforms. Helpware’s people-focused culture seems very attractive to businesses
sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for
either option separately.
Helpware’s focused on developing its people and their skills and it
pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to
the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its
reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers
of demand generation and customer engagement services, with clients included in the top 2000 companies
worldwide. At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
wanted to change the customer experience by applying a personal touch to
customer care. The company is now Europe’s
number-one customer support outsourcing company, providing
bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the
UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting
happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos
will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design,
business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,
000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and
location you require.
Clients also appreciate the company’s expertise
in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major
global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America,
Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience
(EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee
experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from
more than 120 cities worldwide. This strategy also lets them provide 24-hour
customer support outsourcing solutions within the client’s time
zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize
in multi-continent support services. The company employs native
English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business
process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers
assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel,
utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training
its workforce in customer psychology. This means company-provided
support agents are more sensitive in detecting changes
in the customer’s voice or tone. As a result, they can respond to
these changes to defuse any tension and lead the customer into
a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four
countries. It handles customer service duties over the phone, email, live chat, or social
media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a
customer support outsourcing company.
9. Telus
Telus International is one of the world’s
leading digital CX innovators. In particular, it designs and produces next-generation digital solutions
for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual
customer service to industries such as technology, media,
communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for
organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers
from its offices to complete various service projects across its
many host countries.
10. Arise
Arise is a 25-year-old United States-based company that
specializes in providing support outsourcing services
across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of
service partners to provide the needed customer service
experiences. In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs,
which is why clients want to outsource customer service small business
really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your
choice. For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who
can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that utilizes modern technology
throughout the various stages, try the best companies
for customer service. These largest outsourcing companies not only
supply the best talent, but also the best equipment and training to
prepare them.
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top 10 call center outsourcing companies in 2023 if you re looking
to improve customer experience or optimize your operations it
s worth considering options beyond your own company today outsourcing customer support to one of the top call center written by alexei piskunov wednesday apr 05 table of contents if you re looking to improve customer experience or optimize
your operations it s worth considering options beyond your own company today outsourcing customer support
to one of the top call center outsourcing companies is definitely a smart business decision if you want to avoid all trials and tribulations
of running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer
satisfaction let s have a look at those bpo companies that take the top positions in the industry discuss what makes
them stand out and go through the main tips for choosing the right call center
why outsourcing a call center creating a positive customer experience is the main priority for most
companies with so many competitors offering similar products and services in today s marketplace it can be challenging for any particular organization to stand out and attract
new customers additionally modern customers are ready to pay more if
they receive an outstanding experience offering excellent customer support services can give a business
an edge over competitors by boosting customer retention and generating
positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss
and negative reviews which can harm a business choosing
the best call centers for your business guarantees increased
customer satisfaction streamlined operations and enhanced growth making it a crucial factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware
is a leading customer support provider with headquarters
based in the usa with call centers spread across four continents the
core areas of expertise include a wide range of bpo services such as omnichannel customer
support technical support it support content moderation data annotation data entry helpdesk back-office
support etc since helpware positions itself as a reliable outsourcing partner for both
startups and big enterprises there are companies of different sizes among the clientele ranging from small firms to renowned brands at
helpware people come first and it pays off the needs of employees
are the main priority and it shows in their work
as they provide exceptional service pros applying a customized
approach to recruiting and training dedicated agents offering
exceptional expertise in all kinds of customer support
tailoring packages to cater to the specific
needs of different businesses 2 xact xact is a highly flexible
outsourced call center based in orlando florida catering to businesses
of different sizes they specialize in providing technical support and
customer support services to businesses operating across diverse industries including property management e-commerce tourism healthcare hospitality and
fintech xact has partnered with nice incontact since 2005
leveraging their cloud-based contact center toolkit to ensure
the utmost data security for their clients pros providing
a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that helps entrepreneurs and small and
medium-sized businesses scale by delegating laborious and time-consuming tasks to
dedicated customer service professionals for a fixed monthly
cost they offer outbound call center outsource solutions that are affordable and enable businesses
to level up and enhance their customer service and technical support and boost their sales pros
a dedicated client success manager to assist you in achieving your unique business goals and
overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing solutions with great potential
in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with
a global presence spanning the united states the philippines and india
this american call center has established itself
as the preferred outsourcing provider for inbound and outbound call
center solutions sought after by major corporations pros a decade-long
track record of providing customer support across more than 30 domains 24 7 customer support with an impressive 98 9
positive feedback rate 5 tmp direct for over 34 years tmp has been providing
bpo services advocating for clients brands and ensuring excellence
through its team with a global presence tmp direct manages connections and relationships
across various industries they offer custom end-to-end solutions
including crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels from
inbound and outbound calls and chats to social media and
personalized correspondence pros providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce this is proud of being on the list of
five star call centers providing a range of professional call and chat answering services virtual reception services appointment scheduling
and more answerforce has experienced call center agents at its
disposal that are available round-the-clock to handle inbound and outbound calls
and live chat support and conduct customer surveys
in a professional manner this american call center works mainly with small and middle businesses covering such industries
as home service restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients within particular
industries which allows answerforce to provide highly tailored
and effective services to their clients integrating with the client
s workflow software this enables businesses to manage their customer interactions
efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with
huge experience more than 33 years in the
industry and offers voice services and other solutions to more
than 250 businesses worldwide however what makes this provider
stand out is its unique locations in addition to popular bpo destinations like
the united states india and the philippines the company has offices in pretty exotic
countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call center
services in over 40 languages pros by strategically locating its offices around the globe
this company is able to offer 24 7 customer
support across multiple time zones making it easy for customers to get the help they need whenever
they need it a diverse workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers the outsourced customer service of this provider
is reasonably priced that varies depending on the expected amount of calls and service level you may require 8
supportyourapp supportyourapp is an outsourced customer support company
with a multinational team that provides inbound and outbound
services and back-office customer support for innovative software and
hardware companies they have received numerous
awards for providing exceptional customer experiences but their
commitment to quality and security is paramount supportyourapp is pci
dss compliant and adheres to the general data protection regulation gdpr pros
ensuring the highest data security standards and preventing any data leaks they take great care in protecting sensitive information and clients can trust that their data is safe streamlining the integration process
with the help of their dedicated integration department providing their clients with
a crm solution that integrates incoming calls
chats and emails into one system and implementing ai solutions to the chats which many small businesses find
appealing 9 vcall global vcall global is a provider of innovative service solutions to different businesses across various industries they offer a range of services including customer
service tech support back-office solutions interactive voice response ivr services
telecom billing solutions and software development
solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the preferred choice
for businesses seeking a perfect blend of flexibility and
quality in their services pros adhering to turnaround times ensuring that clients receive their
services in a timely and efficient manner empowering their call centers with a robust cisco network which enables vcall global to offer seamless
uninterrupted service to clients regardless of their location or the complexity of their needs providing
enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call masters bpo the company provides inbound and outbound
call center services as well as remote administrative solutions such as data entry appointment setting reservation services etc
their streamlined workflow and marketing automation ensure that important phone calls are never missed with their expertise and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based on demand and their remote
employees to work in split shifts due to their cloud-based virtual call
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