En 2016, près d’1,5 million de Français ont été victimes d’une fraude à la carte bancaire. C’est deux fois plus qu’en 2010. Étant précisé que 58 % de ces fraudes se sont manifestées sur des sites marchands en ligne. Devant l’ampleur du phénomène, les pouvoirs publics ont décidé de mettre en place une nouvelle plate-forme Internet pour assurer un traitement plus efficace des demandes des victimes.
Baptisée Perceval, cette plate-forme, accessible via www.service-public.fr (FranceConnect), permet aux victimes d’achats frauduleux en ligne d’effectuer un signalement confidentiel auprès des forces de l’ordre. Conditions pour pouvoir utiliser ce service, la victime doit toujours être en possession de sa carte bancaire et avoir fait opposition à la carte auprès de sa banque. En pratique, la procédure est simple : après avoir renseigné son identité dans le formulaire, la victime doit rapporter différentes informations pour faciliter le travail de recherche de la police. Ces informations portent notamment sur le numéro de la carte de paiement, la date et le montant des transactions frauduleuses, le libellé des dépenses, le nom du site marchand, etc. À l’issue de la procédure, la victime reçoit un récépissé qu’elle pourra adresser à sa banque pour se faire rembourser des sommes d’argent qui ont été débitées. Attention toutefois, ce récépissé ne vaut pas dépôt de plainte !
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